Frequently Asked Questions

Q. How long will the Home Inforamtion Pack take to complete?

A. The pack usually takes 10 working days from payment.

Q How long does the inspection take?
A. We will normally be on site for approximately one hour.  Some properties may take longer due to their size. The calculations are completed at our office and the Certificate will be produced within 24 hours.

Q. Will I need to be at home when the surveyor arrives?
A. Yes it would be preferable if you are at home as we will need to ask a few simple questions. We will also need access to all areas of your home, including the main heating boiler and loft area.

Q. What is included in the Energy Performance Certificate?
A. The Certificate will look broadly similar to a certificate on a refrigerator. Its purpose is to record in a clear unambiguous format, how energy efficient the home is as a building. Using colour charts, the EPC records the current rating and compares this with potential rating at which the owner should aim.

Q) Who can produce the Energy Certificate?
A) The Energy Performance Certificate can only be completed by a qualified and licensed Domestic Energy Assessor or Home Inspector.

Q) Does the Energy Performance Certificate need to be completed before a property is marketed?
A) The Certificate must be attached to the property details as supplied by the estate agent. Also proof must be provided that the legal documents and searches have been ordered by your pack provider. We will contact your agent and let them know we are completing the pack.

Q) Who has access and permission to view the Energy Performance Certificate?
A) Permission to view the contents of an Energy Performance Certificate by estate agents or prospective buyers must be given by the owner of the pack

Telephone 01403 272862 Mobile 07813451963 Email: info@mshi.org.uk